How to use an Amtrak Pass
All Amtrak Passes are issued as e-Tickets, so you will receive them in the form of an email.
The email you receive will contain details on the pass and any other seat reservations you have booked in conjunction to the Pass.
Exchanging e-ticket Passes/Tickets:
The e-Ticket in needs to be exchanged prior to boarding. We recommend you allow at least 1 hour.
Rail Passes can only be picked up at any manned Amtrak Station, and the pickup location must be
advised at time of booking. Further information and train station addresses can be found by
visiting www.amtrak.com, clicking on the 'stations' tab, and loading the 3 digit Pickup station code
printed on your e-ticket.
Sector tickets can be picked up at Quick-Trak kiosks or any ticket offices located at all major
Amtrak stations- just use your credit card to activate the kiosk and enter your reservation number
as listed on your e-ticket. YOUR CREDIT CARD WILL NOT BE CHARGED. The Quick-Trak Kiosk will print your tickets.
Basic Document Requirements:
If your trip involves an International border crossing, you must carry with you proof of citizenship,
and proof of identity.Amtrak requires passengers to carry a passport at all times as proof of identity.
Seats/sleepers are subject to availability and booking in advance is recommended so you secure
the best rate and dates/times you require. You have several different options for reserving your
In Australia or New Zealand: Rail Plus can make reservations for you up to 11 months in advance. If you hold a North America Rail Pass you must make a reservation in America AND Canada. It is not
possible to only make a reservation in one country. If you wish to do this you will have to make
that reservation when you arrive in either Canada or the USA.
In America: Over the phone: This is the best way to make reservations locally. You can
get information and make reservations 24 hours a day by calling 1-800-USA-RAIL (1-800-872-
7245). 'Julie', Amtrak's automated voice-activated agent, is happy to help. Or, if you need live,
personal assistance, just say 'agent' or press the 'O' button on your telephone. Due to the length
of time it can take to make all your reservations, Amtrak advise this method of booking as the
best. Making reservations in advance is advised.
In America: At the station: You can also make reservations in person at any staffed
Amtrak station. Due to the booking process this can be a lengthy process and this is why Amtrak
recommend calling the 1-800 number. Passengers should not turn up just before a train is due to
depart as there is a possibility that the booking transaction will not be completed in time and you
will miss the train's departure.
In Canada (for North America Rail Pass holders only): Over the phone: This is the
best way to make reservations locally. You can get information and make reservations by calling
1-888-VIA-RAIL (1-888-842-7245). Due to the length of time it can take to make all your
reservations, VIA Rail advise this method of booking as the best. Making reservations in advance
In Canada (for North America Rail Pass holders only): At the station: You can also
make reservations in person at any staffed VIA Rail station. Due to the booking process this can
be a lengthy process and this is why VIA Rail recommend calling the 1-888. Passengers should
not turn up just before a train is due to depart as there is a possibility that the booking transaction
will not be completed in time and you will miss the train's departure.
Basic Document Requirements:
If your trip involves an international border crossing, you must carry with you both:
- Proof of citizenship, and
- Proof of identity
A new procedure in effect on border crossings between Canada and America:
Visitor's carrying a foreign passport and/or who are required to complete a form I-94 are enrolled
in US-Visit at the secondary inspection area. (This does not apply to most Canadian Citizens or,
initially, to Mexican Citizens who use their border crossing cards or "laser visas").
A 10-finger scan will be required for all first time visitors to the US. Subsequent entries and exits
by the same person at air, sea and land border ports will require 2-finger scans for verification.
Visitors will also have a digital picture taken. US Customs and Border Protection officers will
review travel documents and ask questions about the visitors stay in the United States. This
process should take about 4 minutes per passenger.
An additional fee of $6.00 (payable in US currency, a US postal money order, a personal check
drawn on a US bank, a Canadian money order issued in US funds, or a US dollar traveler's
check) will be collected by the border agents.
US and Canadian Citizens: We strongly recommend that US and Canadian citizens carry a
If you do not have a passport, we require that you have a certified copy of a birth certificate and
current, valid government-issued photo identification.
Citizens of other countries: We require that citizens of all other countries carry a passport.
Additionally, in many cases, you must obtain a visa prior to travel and carry it with you.
Passengers under 18 (not traveling with both parents): We require that passengers under 18
years old (if not traveling with both parents) carry a notarized letter from any parent or legal
guardian not present which gives permission for the child to cross the border. This letter must
include the address and telephone number of the parent or parents not present.
If one parent is deceased, a copy of that parent's death certificate will minimize questions and
delay. Please contact the appropriate government agency for additional information.
Date of birth information and full legal name required
Information required: When your trip includes a border crossing, Amtrak and VIA Rail Canada will
ask you for your full legal name, your date of birth, country of citizenship, type of passport,
passport number, passport expiry and gender of each person traveling with you.
We cannot issue tickets, nor can we accept payment, until this information is supplied.
Inaccurate information in the reservation will subject you to inspection and questioning at the
border. Please make sure you supply us with complete and accurate information.
How we use this information: This information will be entered into your reservation record and
supplied to Customs and Immigration officers in order to facilitate clearance. Neither Amtrak or
VIA Rail Canada will use this information for any other purpose.
Country of citizenship: The term "country of citizenship" in most cases means the country that
issued your passport, or that considers you its citizen. It is not necessarily your country of birth or
country of residence.