Golden Eagle Danube Express : FAQs
Frequently Asked Questions
- What is included in the price?
- What is not included in the price?
- Is insurance included and do I need it?
- Do I need to tip when I am on the tour?
- What currency will I need to bring?
- Can passengers use/pay with credit cards and traveller's cheques?
- Are transfers included?
- What happens when I arrive at the airport / train station?
- What happens if I miss my flight, or I am delayed?
- Are there any restrictions on the size and number of pieces of luggage?
- What is the dress code on the train?
- What type of footwear is required?
- Do I need to make any special prior arrangements if I am travelling with medication?
- Are any special vaccinations required?
- What is the average age of the passengers?
- Are there any minimum passenger requirements?
- What language are the tours conducted in?
- Can you cater to specific dietary requirements?
- Is there set seating in the dining car?
- Is internet available on the train?
- Is there a recommended time of arrival on the first day?
- Is there a recommended time of departure on the last day?
- When is the deposit due?
- When will I receive my travel documents?
- Where and how do I obtain visas?
- How many tour managers are there on board?
- Is there a doctor on board at all times?
- Is the doctor English-speaking?
- What happens in the event hospital treatment is needed?
- How may people do the cabin attendants look after?
- Are there porters to help with baggage?
- Are there daily briefings on the places we pass through and visit?
What is included in the price?
All accommodation as per the itinerary, both onboard the train and in hotels; all meals starting with dinner on the first day and ending with breakfast on the last day of the tour (on some tours this may differ slightly, please refer to the specific itinerary); a generous allowance of wine, beer, soft drinks and tea and coffee with all lunches and dinners both on and off the train (except where stated otherwise); all arrival and departure transfers; guided off-train sightseeing excursions; the services of experienced tour leaders; complimentary tea, coffee and mineral water 24 hours a day, all gratuities; the services of a doctor (except where stated otherwise).
What is not included in the price?
International and domestic airfares, visa, excess baggage charges and insurance. Personal expenses such as drinks in the Bar Lounge Car or laundry are not included for Silver Class passengers. Gold Class passengers receive inclusive drinks from the Standard Bar List; Imperial Suite passengers receive inclusive drinks from the Standard and Premium Bar List and complimentary laundry service. On some tours there may also be an occasional optional activity to be paid for locally.
Is insurance included and do I need it?
It is a booking condition that you must be fully insured for any medical expenses that may be incurred whilst travelling. Comprehensive travel insurance policies can be obtained from our agent Campbell Irvine (restrictions may apply). We recommend taking out cancellation insurance in case you are unable to travel for any reason. Please contact us for more details.
What is the standard of hotels that I will stay in as part of the tour?
Hotel accommodation as described in the tour itinerary is included in the price of the tour. All hotels are of a 5-star standard or best available. Room upgrades are available on request, subject to availability and an additional cost.
Do I need to tip when I am on the tour?
All gratuities are included in the tour price and we encourage passengers to refrain from offering gratuities to crew/hoteliers/drivers etc as we will tip on your behalf. We would prefer passengers to inform our management of any exceptional service received, and Golden Eagle Luxury Trains will reward accordingly.
What currency will I need to bring?
Currency on the train is US Dollars and Euros. Onboard the train passengers will not need much currency, but there are charges for laundry and bar bills. It is possible to run a 'tab' on board and make one payment at the end of the tour. If the bill is less than US$100, passengers will be required to make their payment in cash. International credit cards (VISA and MasterCard) are accepted for payments over US$100. We recommend passengers travel with small denominations and clean bills as marked or torn US Dollar bills are generally not accepted in Russia. Clients will need money for souvenirs and any shopping they choose to do off the train. This can be paid for in local currency and in some instances in US Dollars. Your Tour Manager and/or guides will advise you on how, and if necessary, where to change money.
Can passengers use/pay with credit cards and traveller's cheques?
ATM machines are now available in all large towns and cities along our routes. All the hotels that we use accept major credit cards. Traveller's cheques are virtually impossible to exchange.
Are transfers included?
Arrival and departure transfers are included on all of our tours. Please ensure you advise us of your arrival and departure details so we can arrange your transfers.
What happens when I arrive at the airport / train station?
At the point of arrival, you will be met by one of our representatives who will be waiting with a Golden Eagle Luxury Trains sign. If arriving by air, this will be after immigration, once you have collected all your luggage and cleared customs. Our representative will then assist you to your transfer vehicle to the hotel.
What happens if I miss my flight, or I am delayed?
Prior to departure, clients will receive a 24-hour Emergency Contact Card with their final documentation. This card displays the telephone numbers of our representatives in both the country of their arrival as well as our office in the UK. Should they have any problems they can call the appropriate person detailed on the card.
Are the any restrictions on the size and number of pieces of luggage?
There is limited space inside the cabin for luggage storage. Soft-topped luggage is easier to store. Luggage cannot be stored under the beds. There is a dedicated luggage storage area at the end of each carriage. We recommend passengers unpack and store their empty luggage in this area. Our cabin attendants will assist with this.
What is the dress code on the train?
During the day, dress is casual both on and off the train. In the evening we suggest smart casual.
What type of footwear is required?
Since every tour requires some walking we recommend that passengers pack some comfortable walking shoes. A rubber sole is recommended to avoid possible slipping.
Do I need to make and special prior arrangements if I am travelling with medication?
Clients need to ensure they are travelling with sufficient quantities of prescription medication. It is strongly advised that all clients seek medical clearance prior to travelling. Our onboard doctor must be advised of clients travelling with prescription medication.
Are any special vaccinations required?
We cannot offer medical advice. As with all overseas travel, clients will need to contact their GP or local travel clinic to get the most up to date information on what vaccinations, if any are required.
What is the average age of the passengers?
Although we have no age restrictions on our tours, the majority of our travellers are 55+. The average age is 64. Our tours may not be suitable for young children. Please check with us at the time of booking.
Are there any minimum passenger requirements?
This all depends on the individual departure. Our maximum capacity is 120, but some of our departures will leave with less than that. Some tours require a minimum number of passengers. Should this not be reached, Golden Eagle Luxury Trains will offer a modified service of carriages attached to regular service trains to accommodate a smaller group or offer an alternative tour. If no alternative is suitable a full refund will be offered.
What language are the tours conducted in?
The tour language will be English. Other language guides are available on selected departures where stated (subject to minimum numbers) or on request at additional cost. Please contact us for more information.
Can you cater to specific dietary requirements?
Most dietary requirements can be catered for. Please contact our office for further details.
Is there set seating in the dining car?
We operate a free seating policy. All passengers can choose where they sit for all meals. Meals times will be advised in the daily programme.
Is internet available on the train?
The train does not have Wi-Fi, however we have a number of internet USB adaptors, for use in the Golden Eagle Bar Lounge Car. These can only be used on personal laptops and are available on a first come, first served basis. Internet coverage is limited and is usually available as we pass through larger cities and towns.
Is there a recommended time of arrival on the first day?
We recommend arriving between 11.00 and 16.00, in time for the Welcome Dinner. Most hotels' check-in is 12 noon and early check-in is dependent on hotel availability (charges may apply).
Is there a recommended time of departure on the last day?
You can leave anytime on the last day. Most hotels' check-out is 12 noon, however luggage storage is available. Late check-out is dependent on hotel availability (charges may apply).
When is the deposit due?
Once we have received your confirmation that you wish to travel we will issue your invoice and confirmation letter. The deposit is due upon receipt of the invoice. Deposit payments are non-refundable.
When will I receive my travel documents?
Approximately 3 months prior to departure you will receive, by e-mail, an 'Update Letter' containing further information on your tour (weather, what to pack etc.) along with all the relevant visa information.
Where and how do I obtain visas?
Most visas need to be applied for well in advance, and may require a visa support letter. It is vital that visa requirements are checked in good time as entry requirements and processing times vary depending on nationality. It is also important to check if a single, double or multiple entry visas are required for specific tours.
We will issue a 'Visa Update' pack approximately 3 months prior to departure which will contain all the relevant information required to obtain the necessary visas. Most visas cannot be applied for more than 3 months prior to departure. You will need to be without your passport during the visa application process, which in some cases can take up to 8 weeks.
How many tour managers are there on board?
There is one senior Tour Manager onboard and also a number of assistants depending on the total number of passengers.
Is there a doctor on board at all times?
Golden Eagle Luxury Trains provides a doctor, who travels with the train and passengers at all times. Our doctors are available 24-hours a day and are responsible for primary health care. They carry a selection of medicines, but if you are taking prescription medication, please bring sufficient supplies to last for the duration of the trip.
Is the doctor English-Speaking?
Under normal circumstances we always provide an English speaking doctor, however there may be exceptional circumstances out of our control where that may not be possible. In this case translation will be provided.
What happens in the event hospital treatment is needed?
We will escort you to the hospital and make every effort to ensure that you receive the highest possible level of care and if required, will get in touch with relatives at home.
How many people do the cabin attendants look after?
This depends on the actual train, but on average 2 cabin attendants look after 10 passengers.
Are there porters to help with baggage?
There are porters at each of the hotels and at the station to help us get our luggage on and off the train.
Are there daily briefings on the places we pass through and visit?
When passengers board the train they will find a brochure specific to their chosen route detailing more about their journey and the places en-route. Passengers will receive daily updates throughout the tour detailing timings, weather forecasts and excursion information.