Frequently Asked Questions

I accidentally made a booking on the B2C site as I didn’t log in first, how can I receive my commission payment?

Please note that the B2C site is for consumers only and only the B2B site is commissionable. You can log on to the agent portal via agent login.

Why am I being redirected to raileurope.com.au?

Rail Europe’s dedicated consumer site is where you will find all of your European rail tickets and passes at the best possible prices. You will also find current deals and a wealth of other information to help you plan your European holiday.

If you are a travel agent you need to use your agent login to reach the dedicated agent portal.

Can I still book Great Train Journeys through Rail Europe?

Yes, absolutely, the contact details for Great Train Journeys team have not changed. Email gtj@raileurope.com.au or browse our http://www.greattrainjourneys.com.au.

I want to book with Rail Plus, your phone is saying I have called Rail Europe?

Rail Plus has rebranded to Rail Europe, but our product and service offers remain the same. As always, we are here to assist you.

Why has Rail Plus rebranded? I have been using Rail Plus for years and would like to continue to do so.

Rail Plus is wholly owned by Rail Europe. As such, it only makes sense that we operate under one brand name.

If you are now Rail Europe, do you still sell rail in other destinations?

Yes, absolutely. Please proceed to http://www.greattrainjourneys.com.au.

I received a quote from Rail Plus last year, are you able to honour this quote?

We would be happy to review your quote and compare them to the current prices. However, please note that quotes are subject to change unless your booking has been confirmed.

Why is your web address still www.railplus.com.au when your branding has changed to Rail Europe?

Our web address will be updated on the coming months to reflect our new name. We appreciate your patience as we work through all the details involved in our name change.

I want to book an Oyster Card as well as a PTP ticket, how can I do this and avoid paying postage twice?

Not a problem! Please book your PTP ticket and we will then add an Oyster Card to your order. Be sure both are booked on the same day, so we can combine the delivery to avoid the double postage.

If you have any questions, please get in touch with our team.